03 · Services
Looking for repairs, moving, cleaning, document translation or bookkeeping? Prepare a clear enquiry and agree the scope before work begins.
Be more specific than “I need a professional”: describe the installation, move or translation you want completed. Include the approximate scope and preferred timing.
General details are enough for a first enquiry. Share an exact address or personal documents only after choosing a provider, where genuinely needed.
If a Dutch business accepts the job, compare its name and KVK number with the Business Register. An extract can show the address, officials and whether the person signing is authorised. KVK registration does not prove workmanship, so check relevant experience, references and insurance separately.
For work requiring a regulated qualification, permit or professional status, verify that specific requirement in the appropriate official register. Do not give an unfamiliar provider DigiD codes, passwords or original identity documents.
Send the same description to several providers. Ask whether travel, materials, equipment, clean-up and VAT are included, and have possible extra charges stated separately.
Compare more than the total: define the scope, materials, validity of the quote, start date and what counts as completion. A listing or review alone does not establish qualifications.
Agree the price or pricing method, scope, timing, warranty and payment arrangements in writing before work starts. Approve additional work and charges separately, and use a payment method that leaves a record.
Keep the quote, invoice and correspondence. If the result does not match the agreement, describe the problem to the provider in writing and give a reasonable opportunity to correct it before using the complaint route applicable to the contract.
First establish whether you hired a business as a consumer or made an arrangement with a private individual: ACM ConsuWijzer consumer protections concern a consumer-to-business contract. Compare the result with the quote and messages, take photos or video, and notify the business in writing as soon as possible. Ask for free correction within a reasonable period; the right to work that meets the agreement does not disappear merely because no separate guarantee was offered.
Do not automatically accept an extra-work charge. The result depends on the agreed price and whether you changed the task, but a business must warn you in time about additional costs. If a written complaint does not resolve the problem, check the contract terms, whether the business belongs to a disputes committee and whether legal assistance is appropriate. Reporting a business to ACM supports supervision but does not itself decide an individual dispute.
Next step
Choose your task and get a first-enquiry template to discuss the scope, price and timing.
This prepares text; it does not submit an enquiry or assign a provider. Nothing is saved or transmitted. Do not include your BSN, DigiD passwords or document copies in an initial message.
Content reviewed
Give providers the same description and ask each to distinguish included work from extra charges.
A task description is generally enough to start a conversation. Agree which documents are necessary and how to transfer them securely after choosing a provider.
Keep the agreement and evidence, notify the business in writing and request free correction within a reasonable period. If that fails, check the applicable disputes committee or legal-help route.
It prepares text based on your task, timing and language. You choose the recipient and send it yourself; the website does not place an order.
Choose what applies to you. There is no required sequence.