03 · Services
Setting up internet after a move or switching providers? Start with your address, then compare speed, total cost and contract terms.
An attractive offer only helps if it can be installed in your home. Check your address with the provider and confirm the activation date. A socket or an existing router does not by itself confirm an active subscription.
If you rent, ask whether internet is included and who manages the contract before ordering another subscription.
Consider how many people connect at once and what they do: video calls, streaming, gaming or sending large work files. Compare upload as well as download speed.
Check the equipment and installation arrangements separately. The connection package and Wi-Fi coverage inside your home are different questions; ask whether one router suits the layout.
For fixed internet the provider must state minimum, normally available and maximum download and upload speeds. An advertised “up to” figure does not replace those measures. Find them in the contract information before ordering and keep a copy.
If the connection is substantially slower, take several measurements at different times using a network cable, with unnecessary devices and programs switched off. Compare the results with the contract. Report the problem to the provider in writing, include the measurements and allow a reasonable time for a solution before using the applicable complaint route.
Find the promotional period, regular monthly charge and one-off costs. Check installation, delivery and equipment charges where these apply separately.
Check price-change, moving and cancellation terms. The provider must give information about its best rates at least annually and, no later than one month before the contract ends, remind you that you can cancel without charge and offer its current best rates. After tacit renewal you can cancel without charge with one month’s notice. Keep these messages and compare the new offer with your current price.
Confirm who cancels the old contract and when the replacement goes live. If the new provider promises to cancel it through an overstapservice, keep that confirmation and check that the old contract actually ends; otherwise two bills may follow. Keep equipment-return instructions. If you work from home, plan a temporary connection in case installation is delayed.
Use the official route that matches your situation.
Service comparison
Compare the total cost and terms before ordering.
The guide remains available. Use the criteria on this page and confirm current prices and terms directly with the provider.
Content reviewed
Consider simultaneous use and the tasks your household needs to complete. Compare several speeds and their costs rather than choosing by maximum speed alone.
The contract must state minimum, normally available and maximum download and upload speeds. Compare measurements with these figures, not only the advertised maximum.
Address availability must be checked with the provider. This page explains what to look for when comparing the terms.
The promotional and regular monthly charges, plus all one-off fees. Check optional extras and future price changes separately.
Choose what applies to you. There is no required sequence.